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General Sales Terms

GENERAL TERMS is a web shop operated by Saunastore LLC based in the USA. Separately, Saunastore Oy is operating a web shop in Finland for customers in Europe. Generally customers from the Americas are dealing with Saunastore LLC and customers from Europe and ME&A and Asia are dealing with Saunastore Oy. If you are, for example, from the EU area and attempt to send an order through the USA web store, we may reroute your order to the right location, and propose the correct product and price to you for your acceptance. For orders from customers outside of these areas we reserve the right to choose where best to serve you from, and seek your acceptance for this decision.

The term “Saunastore” as used in these terms, refers to and signifies Saunastore LLC.

These contract terms apply to your use of and purchases from By placing an order with us you imply that you agree to and bind to these terms. In order to place an order with us you must be over 18 years of age. If you are under the age of 18, you may only use Saunastore web shop in the presence of a consenting parent or guardian. With this term we make sure you are legally capable to be bound to this agreement.

We communicate in electronic format. By placing an order and purchasing at Saunastore, you consent that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Saunastore is not responsible for any results or consequences of typographic errors you may make during ordering.

The delivery of products does not transfer to you any commercial or promotional use rights in the products.

Saunastore sells products both to professionals and consumers intended to be assembled and installed by professionals. You are responsible for competent and qualified installation.

If you choose to do assembly and/or installation yourself, you must read and follow the assembly instructions carefully, use proper tools and wear protective gear. Before installation you need to obtain all required permits and approvals, which may include construction, building, electrical and/or other permits. Saunastore is not in any way liable or responsible for knowing or notifying you of these. Saunastore does not warrant that the product installation in your area does not need applicable permits. All electrical connections and wirings must be made by a certified electrician or your warranty will be considered null and void.


Following our receipt of your completed electronic order and payment, you will receive an automatic confirmation for your order to your email. If we cannot, for any reason, accept and process your order, we will notify you accordingly. We reserve the right to reject any order, as we see fit, without giving any reason.

We will process all orders within 1 to 4 days from receipt. You are always welcome to contact us regarding the availability of merchandise or regarding the current status of your order.


You may cancel your order within 7 days beginning on the day after you receive the goods from us. If you wish to cancel, please send an email with the Return form filled to us. However products that are specifically made to order can not be cancelled. For example all our pre-fabricated saunas are exclusively made to customer order, and could not be sold to another customer without significant expense.

If you exercise your right to cancel, you must return any items that have already been delivered to you within 7 days after you cancel your order. The original freight cost you paid for your order will not be refunded. All products applicable to be returned will be subject to a 15% restocking fee.

Any products you return must be unused. We reserve the right to inspect the products upon arrival. Your exclusive and sole remedy is a refund of the price paid.

In all cases contact us before sending a product to us in order to agree the shipping method, the location to ship to, and please fill out a Return form , send a copy to us via email, and print a copy to be attached with the product to be returned. We shall send you in return the return details, including the address where to send the products.

You need to retain a copy of the original invoice, the original shipping documents and a copy of the return form. Return products must be packed carefully, preferably using the original packing material. Saunastore is not responsible for shipping damage due to improper packing.

PRODUCT DESCRIPTIONS attempts to be as accurate as possible. However, Saunastore does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. You may contact our sales staff to obtain the latest product information or specifications. The products may have a certain size or weight tolerance, thus the actual product sizes or weights may not be exactly as indicated or listed.


The prices, delivery charges and product availability are published on this website. The price and delivery charges payable are those in force at the date and time you send your order to us. We may change our published prices at any time.

We will inform you by email if any item you have ordered is unavailable or if the lead time is significantly different from what is posted on our website. In this case you have the right to cancel your order.

Saunastore sells products from various manufacturers, some of which may change their product pricing without notice. Many of the products we do not carry in stock, but order from manufacturer after receiving your order to us. In the case the manufacturer is repricing without notice and our price has become obsolete, we will, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation.

Our prices and charges are without taxes or duties or customs costs, where applicable.

If your order is to be delivered to an address outside the USA you may have to pay import duties and taxes such as VAT to your customs. Please contact your local customs authorities for details on importing to your country.

Prices published on our website do not include freight costs unless otherwise indicated.

If there are any changes requested to the order before it has shipped, the price applied to those changes will be according the listed prices valid at that moment. Electronics products (for example heaters) prices include any recycling fee required by law.


If you order online you must pay by the payment services provided on our web site at the time you send us your order. You undertake and warrant that all details you provide to us when you place your order will be correct, that any credit or debit card you use belongs to you, and that there are sufficient funds or credit facilities to cover the price of the items you order and our delivery charges.

Payments are handled by either a merchant service provider to Saunastore, where Saunastore collects your credit card information and makes the charge through the Merchant Service, or PayPal.

You can pay through bank transfer. If you order with prepayment through bank transfer, we shall send you an invoice via email and wait for your payment for 5 business days, after which time the order is cancelled.

We will process your order and ship the products once we have received your payment to our bank account.


The indicated delivery times are best estimates based on information from the manufacturers or importers. We may update the estimated lead times on our web pages at any time. There may be variance on the actual delivery time with the time frame indicated, as many of the products are made to order, and various factors may delay delivery, such as temporary material shortage, capacity constraints, strikes and other labor actions, vacation and holiday periods or force majeure incidents. Also third parties such as freight companies may cause shipments to delay from planned. Saunastore is not liable for any costs or claims araising due to a third party.

However if we fail to deliver within 30 days of the confirmed delivery date without rescheduling, you may cancel your order by contacting us.

Certain products are made to order, and thus have a longer delivery time, compared to products warehoused and ready to be shipped. Products in your order may be partially shipped, according to their respective lead times. If a certain item in your order is holding back the planned delivery, you may request for or we may propose to you partial shipment, and separate shipment of the late item once it is ready for shipment, by you paying for the extra shipping cost.

Shipping time will vary depending on the shipping method and the shipping distance.

Saunastore can not be held liable or responsible for any delays caused by any Customs or other government agency.

Your shipping address must be accessible by a delivery truck. You must be present to take the delivery, and be prepared to carry out the off-loading process. The truck drivers are generally not responsible for off-loading but may offer their assistance.

In the unlikely event of shipping damage, you must obtain a written statement from the delivery truck driver explaining the extent of the damage. Report any shipping damages to Saunastore sales staff immediately but no later than 3 days from delivery and explain the extent of the damage. Please send digital pictures of the damage if possible.

We will be glad to send replacement parts free of charge for any pieces that have been documented to have received shipment damage which has made the parts unusable. Claims of defective products and requests for replacements and any material shortage claims must be made to Saunastore within 7 days of delivery.


We will not sell products made from endangered woods or illegal logging. As a company we feel it is our responsibility to require the highest ethical standards from our manufacturers. Our customers can feel secure that our products have not harmed or destroyed our fragile nature.

Our products are made from the finest materials. Only pre-screened and selected materials are used to make the high quality products that you expect us to deliver. High quality of the products we sell is very important to us. Our quality pledge: We strive to bring you a product that you can be proud of and enjoy for a very long time forward.


We strive to resolve any claims expediently and to seek a result that satisfies you, our valued customer. We handle only claims made in written format have the filled out claims/return form attached. Saunastore will not pay for any of your costs related to the claims process, and the Saunastore maximum liability is limited to the price of the product.


We retain the right to inspect and verify the defaults you declare to exist in the product. We may consult the manufacturer or a third party expert, and therefore the process may take some time, depending on the nature of the fault.

Depending on the nature of the fault, we retain the right to supply to you replacement parts instead of replacing the whole product. For example if a plank of wood in a sauna is damaged, we will send you a new piece instead of a whole sauna. We may request you to return the damaged part to us. If a product is sent to us under warranty for repair, but no fault is found, we retain the right to charge the direct expenses from you, including shipping and packing costs and inspection costs. Any products not under warranty returned for service or repair, will be charged the service cost and shipping cost based on actual experienced costs.

Certain products require professional expertise to be installed. If a product has been damaged due to improper installation or handling, the warranty does not cover those damages. Generally unless specifically instructed by us, any dismantling or modification of a product voids the warranty.

Your sole remedy is a refund.


Do not disclose your Saunastore registration password to anyone, as you are responsible for all actions and orders placed using it. If you know or suspect that someone else knows your password, let us know immediately. We may suspend or change any password at our sole discretion if there is a breach of security or misuse of the website, or if we suspect that this is the case.

We want to protect the privacy of visitors to our website and that of our customers. We may change our privacy terms at any time without giving you notice, so please check it each time you visit this website. Whenever you give us personal data, you are consenting to its collection and use.

You are not entitled to any remedies if you have registered as a registered customer or user, and your account or data becomes closed, deleted, corrupted or modified.

You agree to provide accurate and complete information when you register and you agree to update your Registration Data to keep it accurate and complete. You agree that Saunastore may store and use the Registration Data you provide for use in maintaining your Account. You shall not access or attempt to access an Account that you are not authorized to access.

Our special offers or letters are sent only to customers who grant Saunastore permission to send them such information. To honor the privacy of our users, we offer the option to not receive these types of communications. At the time of your order, you may opt to not receive special offers and news by unchecking the newsletter field. Please ask us to remove you from our mailing list should you choose to be removed.


You may change or review your stored account information such as street address or e-mail address through our website. You must have your username and password in order to access your account. In the event you forget both your username and password, please contact our customer service for assistance.

Saunastore is the sole owner of information collected on this site. We will not sell, share, or rent this information to any outside parties. We collect information from our customers to process orders and better serve you with pertinent information, such as order confirmations and order status updates. Information collected includes your name, shipping address, billing address, telephone numbers, e-mail address, and possible payment information in the cases where you pay by other means than using PayPal services in which case your payment information is not transferred to us. You may register and choose a username and password of your choice for your future access to your account information but registering is not mandatory.

If you choose to pay by credit card, not through Paypal, during the order process, you will have to provide financial information such as your credit card number, expiration date, money order, wire transfer or check information. This information is used for billing purposes and to fulfill your order. If we have trouble processing your order, we will use your contact information to get in touch with you. To properly process your credit card information, we must share your personal and financial information with the merchant bank for authorization and approval. This process is protected by an enhanced security system. We do not share your personal and financial information with any third parties.

Saunastore may share your personal information with specific companies that provide services such as fulfilling customer orders, delivering products to you, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. These companies are obligated to protect your information and not forward the data to anyone.

It may be necessary, by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence, for Saunastore to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.

We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all personal information we collect to the relevant third party.

We use IP addresses to analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use. We do not link IP addresses to personally identifiable information, and we do not distribute or share IP information with any third parties.


The Saunastore applications offer interactive features that allow you to submit and upload your own photos. You agree that any use by you of such features, including any materials submitted by you, shall be your sole responsibility, shall not infringe or violate the rights of any other party or violate any laws. Saunastore has the right, but not the obligation, to monitor any materials submitted by you.

Although your material will not be visible to other users, we retain the right to use uploaded photos and created scenes as examples of user created environments, without disclosing your name or any other personal information. You hereby grant Saunastore a worldwide, royalty-free, nonexclusive license to use such materials as part of the Saunastore applications, and in relation to products, without any compensation or obligation to you. Saunastore reserves the right to not post or publish any materials, and to remove or edit any material, at any time in its sole discretion without notice or liability.

Saunastore grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Saunastore. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Saunastore. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Saunastore and our affiliates without express written consent. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of so long as the link does not portray, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Saunastore logo or other proprietary graphic or trademark as part of the link without express prior written permission.


The operation of our website may be temporarily disrupted due to reasons beyond our control, such as malicious attacks on the server, electrical power outs, fire, labour actions and acts of god. This may cause you to lose your unsaved work or interrupt your purchasing process. For the same type of reasons fulfilling your order at the product manufacturing and delivery may be interrupted. We shall make reasonable efforts to remedy the situation, however without taking any liability.


We strive to ensure that any information and material on this website is accurate, but we make no representation and give no warranty that any information or material is accurate, up to date or complete. We accept no liability for any loss or damage caused by inaccurate information or material.

If you find any inaccurate, out of date or incomplete information or material on this website, or if you suspect that something is an infringement of intellectual property rights, please, you must let us know immediately by contacting us through email.

Saunastore website and services may include materials from third parties. Saunastore may provide links to third-party websites as a convenience to you. You agree that Saunastore is not responsible for examining or evaluating the content or accuracy and Saunastore does not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.

Use of the Saunastore web based tools requires a compatible computer, certain software (compatible web browser and computer operating system), a downloadable plugins for the applications to work, and internet access, and the software and plugins may require periodic updates. High-speed Internet access is strongly recommended. You agree that these requirements, which may change from time to time, are your responsibility. While we try to test and optimize compatibility with various browsers and operating systems, we can not guarantee fault free operation with all systems.

In no case shall Saunastore, its directors, officers, employees, affiliates, agents, contractors, or licensors be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of any of the services or for any other claim related in any way to your use of the services, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, Saunastore's liability shall be limited to the extent permitted by law.

To the full extent permissible by applicable law, Saunastore disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Saunastore does not warrant that this site, its servers, or e-mail sent from Saunastore are free of viruses or other harmful components. Saunastore will not be liable for any damages of any kind arising from the use of this site, including but not limited to direct, indirect, incidental, punitive, and consequential damages.

Saunastore is not responsible for any property and/or personal injury resulting from improper handling, installation and/or usage of personal and/or commercial saunas or other products sold. All product installation should be completed by a professional contractor. Please consult your physician before assembling and/or heating the sauna. Excessive Sauna bathing or Sauna heating may cause property and/or serious personal injury or death. Sauna bathing should not be used for weight loss purposes. For detailed instructions please contact Saunastore.


You agree that the Service, including but not limited to Products, graphics, user interface, audio clips, video clips, editorial content, logos, page headers, button icons, service names, and the scripts and software used to implement the Service, contains proprietary information and material that is owned by Saunastore LLC or Saunastore Oy and/or its licensors, and is protected by applicable intellectual property and other laws, including but not limited to copyright and trademark. You agree that you will not use such proprietary information or materials in any way whatsoever except for use of the Service in compliance with this Agreement. No portion of the Service may be reproduced in any form or by any means, except as expressly permitted in these terms. You agree not to modify, rent, lease, loan, sell, distribute, or create derivative works based on the Service in any manner, and you shall not exploit the Service in any unauthorized way whatsoever.

Notwithstanding any other provision of this Agreement, Saunastore and its licensors reserve the right to change, suspend, remove, or disable access to any Products, content, or other materials comprising a part of the Service at any time without notice. In no event will Saunastore be liable for making these changes. Saunastore may also impose limits on the use of or access to certain features or portions of the Service, in any case and without notice or liability.


If you fail, or Saunastore suspects that you have failed, to comply with any of the provisions of this Agreement, Saunastore, at its sole discretion, without notice to you may terminate this Agreement and/or your Account, and may preclude access to the Service (or any part thereof).

Saunastore reserves the right to modify, suspend, or discontinue the Service (or any part or content thereof) at any time with or without notice to you, and Saunastore will not be liable to you or to any third party should it exercise such rights.


Saunastore reserves the right at any time to modify this Agreement and to impose new or additional terms or conditions on your use of the Service. Such modifications and additional terms and conditions will be effective immediately and incorporated into this Agreement. Your continued use of the Service will be deemed acceptance thereof. We certainly retain old versions of these terms for future reference.

Saunastore reserves the right to change product specifications, any standard and optional accessories or other delivery content without notice. Certainly the content valid at the moment of ordering is what you get, unless the manufacturer has changed the content or specifications of the product without notifying us, in which case we will seek your acceptance, and you may cancel your order if you wish to do so.

No addition to, or modification of, any provision of these Terms of Sale will be binding on us unless made in writing and signed by our duly authorized representatives. 'Writing' includes email.


No delay, neglect or forbearance on our part in enforcing any provision of these Terms of Sale will be, or be deemed to be, a waiver or in any way prejudice any of our rights.

If any provision of these Terms of Sale is (for any reason), held to be unenforceable, illegal or invalid in some other way, the unenforceable, illegal or invalid provision will not affect the remainder of these Terms of Sale and they will continue in full force and effect.

These Terms of Sale and your order form contain the entire agreement and understanding relating to the subject matter of your order. They supersede any earlier agreements, understandings or arrangements (whether oral and written) relating to that subject matter, but they do not supersede our Terms and Conditions of Use. You acknowledge that you are not placing your order on the basis of any statement, representation, warranty or other provision except those expressly contained or referred to in these Terms of Sale. Nothing in this Condition limits or excludes our liability for fraud.

Nothing in these Terms of Sale affects your statutory rights as a consumer.


Any disputes will first be sought to be reconciled amicably, and provided no satisfactory result is reached, you agree to submit to the non-exclusive jurisdiction of the courts of Delawere, USA. The place of performance will be USA.


Saunastore LLC.,
8133 Pine Tree Lane, West Palm Beach, FL, 33406 USA
Tel. 1-203-734-6677

These terms were last updated on 14th of May, 2014

Saunastore LLC • FL, USA • Tel. 00 1 203 734 6677 • sales (at) •